FAQs
Delivery and shipping
For in-stock purchase, your delivery will arrive in 1-10 business days, and we’ll send you a text message to let you know when it’s on its way. For interstate delivery, time can take a little longer. For custom-made orders, this will be advised at the time of sale.
We offer free delivery in Sydney Metro area, and a small amount of flat rate $80 for Greater Sydney, Regional NSW. Any other state will be subject to quote from the third-party courier. Please ask our staff for quotation.
All our furniture products are delivered to your specified delivery street location by a courier. Our couriers are not permitted to enter your home or carry the products up more than three flights of stairs for concerns of safety (OH&S). If you believe you will have trouble with the larger or heavier boxes, get someone over to assist you.
Please be aware that if you reside in an apartment building, our drivers may not be able to deliver your things to your front door, and you may be required to meet them there.
If you reside in Sydney, you may choose a convenient delivery time, including weeknights till 8 p.m.
All other areas are currently business days.
If you are not at home, we can leave your package somewhere secure. Make sure you check the option to allow us to leave your delivery unattended during checkout.
Billing and payments
Currently we accept Afterpay, PayPal, debit cards, credit cards and bank transfer.
Products
The Naptress mattress can fit with any bed foundation that provides enough support and ventilation. The slats on a slat foundation should be no more than 7.5cm apart.
Yes, we can help you take away your old mattress for $80. The old mattress will be sent to local recycling centre.
We do not advocate laying the Naptress mattress on the floor since it prevents ventilation, which can lead to mould and other problems.
We highly advise that you always use a mattress protector with your Naptress mattress. It is considerably more sanitary to use a mattress protector, which will enhance the durability and hygiene of your mattress.
All our returned items are recycled or distributed to people in need through our charity partners.